Returns & Refunds Policy

Last updated: 28 October 2026

At Saboon.shop, operated by Al-Jamal UK Ltd, customer satisfaction is important to us. We aim to make returns and refunds straightforward and fair.

1. Returns and Cancellations

Customers have 14 days from receiving their order to cancel an online purchase without giving a reason. After notifying us, you generally have a further 14 days to return the goods.

Please email aljamal@saboon.shop with your order number to request a return or cancellation.

2. Return Postage

We cover the cost of return postage for eligible returns, including change-of-mind cancellations, faulty or damaged goods, and incorrect items.

Please contact us before returning an item so we can provide return instructions and explain how to arrange postage.

3. Product Condition and Hygiene

Please handle returned goods with reasonable care.

4. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, email aljamal@saboon.shop with your order number and details of the issue.

We will cover eligible return costs and provide an appropriate remedy in accordance with applicable consumer law.

5. Refunds

Refunds will be issued using your original payment method within 5 days.

We do not charge restocking fees or administration fees.

6. Your Statutory Rights

Nothing in this policy limits your rights under UK consumer law, including the Consumer Rights Act 2015 and applicable consumer cancellation regulations.

Contact Us

Al-Jamal UK Ltd
Email: aljamal@saboon.shop

Phone number: 02034112447 (Monday to Sunday 09:00 - 17:00)

Website: https://www.saboon.shop