Returns & Refunds Policy

Last Updated: 2 June 2026

1. Our Commitment

We want you to be satisfied with your purchase. This policy explains your rights and our procedures for returns, refunds, replacements, and exchanges.

Nothing in this policy affects your statutory rights under UK consumer protection laws.

2. Your Right to Cancel

If you are purchasing as a consumer within the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods.

To exercise this right, you must notify us within the cancellation period.

Once cancellation is confirmed, returned goods must be sent back within 14 days.

Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been returned.

3. Personal Care and Hygiene Products

For health protection and hygiene reasons, we cannot accept returns of products that have been:

  • Opened

  • Used

  • Unsealed after delivery

unless the item is faulty, damaged, or incorrectly supplied.

This restriction applies to soaps, skincare products, cosmetics, and other personal care items where applicable.

4. Faulty, Damaged, or Incorrect Items

If you receive:

  • A faulty item

  • A damaged item

  • An incorrect item

please contact us as soon as possible and preferably within 7 days of delivery.

We may request:

  • Photographs of the product

  • Photographs of packaging

  • Details of the issue

Where appropriate, we will offer:

  • A replacement

  • A refund

  • An exchange

in accordance with your legal rights.

5. Return Conditions

To qualify for a return where permitted:

  • Items must be unused and in their original condition.

  • Original packaging should be included where possible.

  • Proof of purchase may be required.

We reserve the right to reduce any refund where returned items show signs of unnecessary handling beyond what would reasonably be expected when inspecting goods.

6. Return Shipping Costs

Where You Change Your Mind

You are responsible for return postage costs unless otherwise agreed.

Where the Product Is Faulty or Incorrect

We will reimburse reasonable return shipping costs or provide an alternative return method.

7. Refunds

Approved refunds will be made to the original payment method used for purchase.

Refund processing times may vary depending on your payment provider.

8. Exchanges

If you would like a different item, we recommend contacting us before returning your order.

Exchanges are subject to product availability.

9. Allergies and Sensitivities

Customers are responsible for reviewing ingredient information before purchasing.

If you have known allergies or sensitivities, we recommend carefully checking product ingredients and performing a patch test where appropriate.

10. Contact Us

For returns, refunds, or product concerns, please contact us through the contact information provided on saboon.shop.

Please include:

  • Your order number

  • Your name

  • Details of the issue

  • Photographs where relevant

We will respond as quickly as possible and work with you to resolve the matter.