Privacy & Cookies Policy

Last Updated: 2 June 2026

Introduction

This Privacy & Cookies Policy explains how Al-Jamal UK Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from saboon.shop.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

Squarespace requires this information to operate, secure, and improve its platform and services.

Analytics

This website collects personal information to power website analytics, including:

Information about your browser, network and device
Your IP address
Pages visited
Clicks and internal links
Scrolling activity
Search activity
Timestamps

We use both Squarespace Analytics and Google Analytics to understand website traffic, visitor behaviour, and website performance. This information helps us improve our products, services, and customer experience.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text downloaded to a device when a visitor accesses a website.

Essential Cookies

These necessary cookies are always used and enable Squarespace, our website hosting platform, to securely provide this website and its services.

Analytics and Performance Cookies

With your consent, we use analytics and performance cookies provided by Squarespace and Google Analytics to measure website traffic, visitor interactions, and website performance.

You can manage your cookie preferences through our cookie banner when you first visit the website.

Orders and Purchases

When you purchase products through saboon.shop, we collect personal information necessary to process and fulfil your order, including:

Name
Email address
Telephone number
Billing address
Shipping address
Details relating to your purchase

We provide this information to Squarespace, our online store hosting provider, so that it can provide e-commerce services to us.

Payment Processing

When you make a purchase from us, we use Squarespace Payments as our payment solution.

Squarespace Payments is provided through Squarespace and makes use of third-party service providers including:

Stripe

Stripe processes payment transactions and may collect:

Payment card information
Billing information
Transaction information
Fraud prevention information

Stripe processes personal information in accordance with its privacy policy.

Sift

Sift provides fraud monitoring and fraud prevention services for payment transactions.

Personal information may be processed by Sift to help identify and prevent fraudulent activity.

Shipping and Delivery

When you purchase products from this website, we collect personal information necessary to deliver your order, including:

Name
Email address
Telephone number
Billing address
Shipping address
Order details

We share relevant delivery information with Royal Mail for the purpose of fulfilling and delivering your order.

As you go through checkout, your address may be auto-completed using Google's address suggestion services to improve your checkout experience.

Product Reviews

This website may allow customers to submit product reviews.

When you submit a review, we may collect:

Your name or chosen display name
Review content
Date and time of submission
Technical information relating to the submission

Reviews may be displayed publicly on the website.

We reserve the right to moderate, edit, or remove reviews that violate our policies or applicable laws.

Contact Forms and Customer Enquiries

When you submit information through a contact form on this website, we collect the information requested in the form to:

Respond to your enquiry
Provide customer support
Manage our relationship with you

This information is processed through Squarespace and stored securely.

Marketing Communications

If you subscribe to receive marketing communications from us, we may send emails regarding:

New products
Promotions
Offers
Company updates

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

Transactional Emails

We may email you regarding your orders or account activity, including:

Order confirmations
Shipping notifications
Account creation confirmations
Password reset requests
Customer service communications

These emails are necessary for providing our services and cannot be unsubscribed from while using those services.

Third-Party Services

This website may integrate services provided by third parties, including:

Squarespace
Google Analytics
Google address lookup services
Stripe
Sift
Royal Mail

These providers may process personal information according to their own privacy policies.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

Your Rights

Under UK data protection law, you may have rights including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details available on our website.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Security

We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any updates will be published on this page and the "Last Updated" date will be revised accordingly.

Contact Us

If you have any questions about this Privacy & Cookies Policy or how we process your personal information, please contact Al-Jamal UK Ltd through the contact details provided on saboon.shop.